Questions

Q1: How much does it cost to store luggage

A1: According to different locations, the storage fees are 10-25 yuan/item/day for suitcases and 5-15 yuan/item/day for backpacks. The storage price is much lower than the 60-80 yuan/item/day for many amusement parks and attractions, and the 40-60 yuan/item/day for stations and airports

Q2: What is the earliest time I can check-in? What is the latest time to check-out?

A2: The business hours of each storage point are different, and you can check-in and check-out at any time during the store's business hours. You can check the store's operating hours on the storage page

Q3: How long can it be stored for?

A3: There is no limit on the storage duration

Q4: Can I store it directly in the store without placing an order

A4: No. Please place your order first and then check-in in the store. Without order information, we cannot store your luggage

Q5: How should I choose a storage location?

A5: You can choose a destination, subway station, train station, bus station, or a storage point near the airport according to your itinerary

Q6: How do I fill in the quantity of luggage when placing an order

A6: We have two types of luggage specifications, one is luggage, mainly including suitcases (13 inches~30 inches), strollers, large backpacks, etc; One type is small bags, mainly backpacks, handbags, handbags, etc; You can fill out the order based on the luggage you want to store and the above specifications

Q7: How to contact the storage point?

A7: Hello, if you need anything, you can contact our online customer service to help you. After placing your order, you can get the contact phone number of the storage location

Q8: Is it safe to store luggage?

A8: (1) We cooperate with brand merchants and legitimate merchants who have gone through our layers of review. Your luggage will be guarded by personnel throughout the entire process, so please rest assured of the safety of your luggage

(2) Our service does not support storing valuable items. Please carry your valuable items with you

Q9: I placed the wrong order, can I cancel it?

A9: You can cancel the order by clicking the cancel order button before 23:59 on the deposit date; After that, it is stored by default and cannot be cancelled

Notes: After unlocking the voucher, it defaults to being stored and cannot cancel the order~

Q10: Can I Check-in and Check-out from different locations

A10: No, we currently do not support storing and retrieving from different locations. You can only access from the same storage point

Q11: How many items of luggage can be stored at most

A11: There is no limit on the number of items stored

Q12: How to extend the storage period?

A12: You can click on the "Delay Check-out" button on the order page, follow the system prompts to select the retrieval date you need, and then delay the order

Q13: Can I store my computer?

A13: Our service does not support storing valuable items. We recommend that you carry your computer with you

Q14: What is the maximum size of luggage that can be stored?

A14: The maximum 30 inch luggage and luggage of the same size can be stored

Q15: Can I have my stored luggage collected by someone else?

A15: If you need someone else to check-out your luggage, please inform the storage staff and leave your order number and phone number when you store it. The recipient can check-out the luggage with your order number and mobile phone number

Q16: What payment methods do you support?

A16: The payment method we currently support is WeChat Pay. If your WeChat Pay is linked to an overseas bank card and payment cannot be made, you can contact our online customer service for assistance